Labs and medication are charged by OpenLoop Health, our clinical partner, and show up as VIRO HEALTH - OPNLP. Tests and supplements are charged by Viro and show up as SP TRYVIRO.COM. Same protocol, two charges.
Testosterone, LH, FSH, and related markers your physician needs to evaluate low testosterone. The requisition email lists every test ordered.
You leave with real numbers, a physician's read on them, and a clear next step, usually a specialist referral if something needs one. The sperm tests and supplements work on their own and stay available to you. More here.
Yes, you can upload them in the quiz. The $50 still applies, in case your physician needs new labs.
After your labs come back, you pick your plan and book your physician visit. That's when you pay for medication. If the physician says it's not right for you, OpenLoop refunds the medication charge in 3 to 5 business days. The $50 for labs isn't refunded, since your labs are already done.
From your account link in any order email, anytime. No calls, no forms. Cancel before a renewal date and you won't be charged again. Medication is managed through OpenLoop's patient portal.
We'll email you 30 days before any change to what ships and give you the option to cancel. We source from a US, GMP-certified, third-party-tested manufacturer.
No. At-home results go to you through the test's app. Lab results and medical records live with OpenLoop under HIPAA. Viro never receives or interprets either.
Availability varies by state and by medication. The intake confirms yours before you pay anything.
No. Viro is cash-pay. The at-home test and supplements are typically HSA/FSA-eligible; check with your plan.
No. The physicians treat low testosterone. The reason it matters for couples is that the option they can prescribe doesn't suppress sperm production the way standard testosterone therapy can.
Tests and supplements usually ship within one business day and arrive in two to five. Medication, if prescribed, ships from the pharmacy after the physician visit.
Unopened, yes, within 30 days. Opened test kits can't be returned for hygiene reasons. Lost or damaged shipments are replaced free. Full policy.